FAQs

If you are being redirected to the 3-2-GoCheck home page after you try to log in, it might be because you using an antivirus program for example Bitdefender. We suggest perhaps using your mobile instead or disabling the antivirus on your device / computer.

Please use one of the following methods:
1. Directly from the site using WhatsApp
2. By email using nurup@321gocheck.com

Chrome browser versions - 96.0.4664, 97.0
- Safari browser versions - 14.1(Mojave), 15.0(Cataline), 15(Bigsur)
- Firefox browser versions - 78.15, 91.2.0, 93.0
- Edge browser versions - 44.18363, 44.19041
Please use chrome browser on your cell phone for best experience. Some features might not be accessible on other browsers.

Our preferred browser is Chrome. If however you are already using the latest version of Chrome please refresh your page.

Our platform currently accepts payment using Stripe and Apple Pay. If neither of these options work for you please email nurup@321gocheck.com with error message.

We currently allow users to authenticate using email or by phone. You will be given the option to authenticate using your phone for added security after you attempt to log back in to your account or the 2nd time.

If you do not see an authentication email in your main mailbox please check you spam folder. If you are still not able to find the email you can request another one be resent.

The main reason for there being a delay with your report is 321GoCheck having to wait for a 3rd party. This is especially true for previous landlord or employer checks.

1. We don't spy on people
2. We don't video tape people
3. We don't secretly collect data
4. We don't keep files / dossier on people
5. We don't work with local or foreign agents
6. We do not conduct background verification on people unless we have received their permission

321GoCheck's AI architecture minimises the prompt injection risk for the following reasons:
1. We use Anthropic's Claude, a closed language model
2. Our AI services run on Microsoft Azure (Microsoft Foundry)
3. Our prompts are auditable so any changes follow a review process.
Candidate and client data is stored in Google Cloud, London region (europe-west2). AI assistance runs on Anthropic's Claude through Microsoft Foundry on Microsoft Azure. Data sent to the AI models is not used to train them. A trained checker reviews every AI suggestion and makes every decision.

Yes. No decision with legal or similarly significant effects is made about a candidate by AI alone: a trained checker reviews every AI suggestion and makes every decision, as UK GDPR Article 22 requires. See the ICO's guidance on automated decision-making and profiling and our privacy notice.